Shipping policy



1. Shipping Destinations

We ship to most countries and regions worldwide. If your country or region is unavailable during checkout, please feel free to contact our customer service for further assistance.

2. Shipping Costs & Free Shipping Rules

We offer flexible and transparent shipping rates for all orders:
  • Orders under $99: A flat shipping rate of $9.9 will be applied.
  • Orders over $99: Free standard shipping (permanent official policy).
Additionally, we offer site-wide free shipping promotions during sale seasons. Please stay tuned for our latest promotional activities.

3. Shipping & Delivery Time

Total delivery time consists of processing time and shipping time. Delivery delays caused by customs inspection, weekends, public holidays, or unforeseen circumstances are not included in the estimated time.
  • Processing Time: 2–5 business days
  • Standard Shipping Time: 10–20 business days
Please note that orders shipped to South America and the Russian Federation may take more than 1 month to arrive due to local transportation restrictions and customs clearance procedures.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing detailed tracking information. Please allow 1–2 business days for the tracking data to be fully updated and available on the logistics system.

5. Lost Package Guarantee

If you do not receive your package within 30 days after shipment, please contact our customer service team at service@kailashway.com. We will provide you with a free reshipment or a full refund according to your needs.

6. Two-Stage Shipping & Quality Inspection Process

All orders follow a standardized two-stage shipping process to ensure product quality and safe delivery. Your order will be firstly delivered to our professional monitoring center for strict quality inspection before final dispatch.
Every product and package undergoes careful manual inspection. Our staff strictly use professional disposable nitrile powder-free gloves during the quality check process to ensure all items are in perfect condition before shipment. You will receive two independent email notifications corresponding to the two stages of the entire delivery process.

7. Contact Information

For any shipping-related questions, please contact us via email:service@kailashway.com