Privacy policy


This Privacy Policy describes how Kailash Way (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the website kailashway.com (the “Site”).

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at service@mail.kailashway.com.
Company Name: Kailash Way Trade Name: Kailash Way Business Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device Information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our service processor Shopify.
Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and browsing interaction data.

Order Information

Purpose of collection: to provide products and services, fulfill purchase contracts, process payments, arrange shipping, issue invoices and order confirmations, communicate order updates, screen for fraud and transaction risks, and send product-related marketing communications where consented.
Source of collection: voluntarily submitted by you during checkout and account interaction.
Disclosure for a business purpose: shared with our service processor Shopify.
Personal Information collected: full name, billing address, shipping address, payment details, email address, and phone number.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with trusted service providers to operate our store and fulfill contractual obligations, as outlined below:
  • Our online store is powered byShopify. You may review Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.
  • We may disclose your personal data to comply with applicable laws, legal procedures, governmental requests, or to protect our legal rights and legitimate business interests.

Behavioural Advertising & Analytics

We use your Personal Information to deliver targeted advertisements, marketing communications, and site analytics to improve user experience.
  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google’s privacy policy: https://www.google.com/intl/en/policies/privacy/. You may opt out here: https://tools.google.com/dlpage/gaoptout.
  • Shopify Audiences: We share site usage, purchase data, and your registered email address with Shopify Audiences for targeted cross-store advertising.
  • Advertising Partners: We share anonymized and consented interaction data with third-party ad platforms for personalized marketing.
To learn more about targeted advertising principles, visit the Network Advertising Initiative: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Opt-out links for personalized advertising:

Using Personal Information

We process your Personal Information to operate our website, fulfill orders, process payments, arrange shipping, provide after-sales support, prevent fraudulent transactions, and send updates regarding new products, service improvements, and promotional offers (where applicable).

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal data under the following lawful bases:
  • Your explicit consent for marketing and non-essential data processing;
  • Performance of a sales contract;
  • Compliance with legal and regulatory obligations;
  • Protection of vital interests of users or third parties;
  • Performance of public interest tasks; and
  • Legitimate business interests that do not override your fundamental data protection rights.

Data Retention

We retain your Personal Information for business and record-keeping purposes for as long as necessary to complete transactions, resolve disputes, enforce agreements, and comply with legal compliance obligations. You may request data erasure at any time.

Automatic Decision-Making & Fraud Prevention

We do not engage in fully automated decision-making that produces legal or significantly impactful outcomes for users. Our processor Shopify uses limited automated systems for fraud prevention, including temporary IP and payment method blacklisting to secure transactions. These measures do not create legally binding decisions.

Selling Personal Information

As defined by the California Consumer Privacy Act (CCPA), our Site does not sell your personal data for commercial resale purposes.

Your Legal Rights

GDPR Rights (EEA Residents)

You have the right to access, obtain data portability, correct inaccurate information, or request erasure of your Personal Information. Your data may be transferred and processed outside Europe, including the United States and Canada, in compliance with GDPR requirements. For GDPR transfer guidelines, review Shopify’s official GDPR documentation: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA Rights (California Residents)

California residents hold the Right to Know, Right to Correct, Right to Delete, and Right to Data Portability. You may submit requests directly via our contact email, or designate an authorized agent to submit requests on your behalf.

Cookies & Tracking Technologies

We use session cookies, persistent cookies, functional cookies, performance cookies, and advertising cookies to optimize website functionality, remember user preferences, analyze traffic, and support targeted marketing. Session cookies expire when browsing ends; persistent cookies remain active for 30 minutes up to 2 years.
You may manage or block cookies via your browser settings. Please note that disabling cookies may reduce website functionality and user experience.

Do Not Track

Due to inconsistent industry standards for browser “Do Not Track” signals, we do not alter our data collection or processing practices when such signals are detected.

Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect operational changes, industry practices, or legal regulatory requirements. Material updates will be posted on this page with a revised effective date.

Complaints

If you have complaints regarding our data processing practices, please contact our support team. If you remain unsatisfied, you have the right to lodge a complaint with your local data protection authority.