faq-shopping

How do I place an order?

Placing an order is simple. Browse our collections, select the item you like along with any available options, and click "Add to cart". When you're ready, open your cart and click "Checkout", then follow the steps to enter your shipping and payment details. You'll receive a confirmation email as soon as your order is placed.

How do I use a discount code?

At checkout you'll see a box labelled "Discount code" or "Gift card". Enter your code exactly as provided and click "Apply". The discount will be reflected in your order total before you pay. Please note that only one discount code can be used per order unless stated otherwise.

My discount code isn't working – what should I do?

First, check that the code is entered correctly with no extra spaces, and that it hasn't expired. Some codes also have a minimum spend or apply only to certain products. If you've checked all of this and it still won't work, email us at service@mail.kailashway.com with the code and your cart details and we'll look into it for you.

Can I change or cancel my order after placing it?

We aim to process orders quickly, so there is only a short window to make changes. If you need to modify or cancel an order, please contact us at service@mail.kailashway.com as soon as possible with your order number. If the order has not yet been dispatched, we'll do our best to help; once it has shipped, we're unable to change it.

I entered the wrong shipping address – can it be corrected?

If you notice a mistake in your address, email us immediately at service@mail.kailashway.com with your order number and the correct details. If your order hasn't shipped yet, we can usually update it. If it has already been dispatched to the wrong address, we may not be able to redirect it, so please double-check your details at checkout.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, view your order history, save your details for faster checkout next time, and access exclusive offers. You can create an account at any time from the top of our website.

How will I know my order was successful?

As soon as your order is placed, you'll receive a confirmation email with your order number and a summary of your purchase. If you don't see it within a few minutes, please check your spam or promotions folder. If it still hasn't arrived, contact us at service@mail.kailashway.com and we'll confirm your order for you.