faq-shipping

Do you ship internationally?

Yes. Kailash Way ships to almost every country around the world. A small number of destinations are excluded because of shipping and customs restrictions. Orders over US$69 (excluding free gift products) qualify for free standard shipping; for orders below that amount a flat shipping fee of US$6-9 applies. If your country does not appear at checkout, feel free to email us at service@mail.kailashway.com and we will do our best to help.

How do I track my order?

Once your order has shipped, we will send you a confirmation email that contains your tracking number and a tracking link. You can also find your tracking details in your account page under "Orders". Please allow 2–5 business days after shipment for the first tracking updates to appear, as it takes time for the carrier to scan the parcel into their system.

How long does it take for an order to arrive?

Delivery time is made up of two parts: processing time and shipping time. Orders are usually processed within 1–3 business days. After dispatch, standard international shipping typically takes 7–15 business days, depending on your location and local customs handling. During holidays and major sale periods, delivery may take a little longer. You will receive a tracking number by email so you can follow your parcel at every stage.

I received a tracking number but it hasn't been updated – what should I do?

Don't worry—this is normal in the first few days. After a parcel is handed to the carrier, it can take 2–5 business days before the tracking status begins to update. Occasionally tracking may also pause while the parcel is in transit between countries or waiting to clear customs. If your tracking has not updated for more than 7 business days, please contact us at service@mail.kailashway.com with your order number and we will investigate for you.

Will my order be shipped in one package?

In most cases your items are shipped together in one package. However, if your order contains several items, or items stored in different warehouses, they may be split into more than one parcel so that the available items reach you sooner. When this happens each parcel has its own tracking number, so you may receive more than one shipping email.

The package is being delivered by the carrier but I wasn't at home – what should I do?

If the carrier attempts delivery while you are away, they will usually leave a notice with instructions, or make another delivery attempt on the next business day. You can often reschedule delivery, arrange pickup from a local depot, or provide delivery instructions directly through the carrier's website using your tracking number. If you need help, email us at service@mail.kailashway.com and we will assist you.

I haven't received my items – whom should I contact?

If your tracking shows the parcel as delivered but you have not received it, please first check with members of your household, your mailbox, and any safe drop-off locations, and ask your neighbours. If you still cannot locate it, contact our support team at service@mail.kailashway.com with your order number and we will work with the carrier to resolve the issue as quickly as possible.

Why is my order late?

Most orders arrive within the estimated time frame, but delays can occasionally happen due to customs clearance, incorrect or incomplete addresses, extreme weather, or high volumes during holidays and sales. If your order has passed the estimated delivery window, please reach out to service@mail.kailashway.com with your order number and we will look into it right away.