faq-payment

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. Depending on your region, additional options such as PayPal and popular local wallets may also be available at checkout. All accepted methods are displayed on the payment page before you confirm your order.

Is it safe to use my card on your website?

Yes. Our checkout is fully encrypted and processed through secure, PCI-compliant payment gateways. We never store your full card details on our servers. You can shop with confidence knowing your personal and payment information is protected at every step.

Why was my payment declined?

Payments can be declined for several reasons: insufficient funds, an incorrect card number or expiry date, an address that doesn't match your bank records, or your bank flagging an international transaction. Please double-check your details and try again, or contact your bank. If the problem continues, email us at service@mail.kailashway.com and we'll help you complete your order.

Will I be charged customs duties or taxes?

Prices shown at checkout do not usually include import duties or local taxes, which are set by your own country's customs authority. Any such fees are the responsibility of the recipient and are collected by your local customs or courier on delivery. If you're unsure, we recommend checking with your local customs office before ordering.

In what currency will I be charged?

Prices are displayed in the currency shown on our website. If your card is issued in a different currency, your bank will convert the amount at their current exchange rate, and a small conversion fee may apply depending on your bank's policy. The exact amount charged will appear on your card statement.

Can I get an invoice or receipt for my order?

Yes. An order confirmation with a full summary is emailed to you automatically once your purchase is complete. If you need a separate invoice for your records, simply email us at service@mail.kailashway.com with your order number and we'll be happy to provide one.